Orders are packed and shipped Monday through Friday only. Although most orders ship within 24 hours, please allow 2-3 days for processing. Orders placed over the weekend and holidays are processed the next business day.
You will receive an email once your items have been shipped.
If your package is missing (that is, the tracking says it was delivered but is not there), please contact the carrier and file a claim, then notify us of your claim information. We will do our best to help you and your order.
Please note that international shipments may be subject to import taxes, duties, and customs fees, which are charged once your package reaches the destination country and are the responsibility of the recipient. We are not responsible for items / packages in customs, etc.
The shipping costs are (for items less than 1Kg):
- € 5 for the Peninsula, € 8 for the Balearic Islands
- € 12 for Las Palmas, Canarias, Ceuta and Melilla (shipments to these areas may be subject to customs procedures that the buyer will assume)
- € 9 for Portugal
- € 18 for Europe
- € 25 for USA, Canada, Central and South America